Keeping stock sold - avoiding returns the key to retail profits The sales figures over the peak trading periods of …
The missed opportunity from dissatisfied customers
Our research shows that the largest proportion of returns are often caused by first time, dissatisfied customers. These customers were dipping …
The increasing power of customer reviews
Increasingly customer reviews are influencing purchasing decisions, something that several research studies have highlighted. One particular summary of this research …
Many Unhappy Returns
UK consumers feel increasingly frustrated and disappointed about returning garments. Our research uncovered that fit was the main reason that …