Active
Alerts
ACT FAST FOR PREVENTION
We know what normal looks like by product characteristic and can alert you to unusually performing products after as few as 5 returns. The faster a problem can be spotted and its causes identified, the greater your ability to prevent returns and costs escalating.
Customer
Segmentation
WHAT THEY KEEP MATTERS
Standard loyalty and credit score models are based only on what shoppers buy. We score and segment your shoppers based on what they keep and their specific attitudes and sensitivity to returns. You can tailor contact and help your shopper keep more.
Data
Platform
DATA, CLEAN, IN ONE PLACE
However messy it is, whatever platform it’s from, whichever business unit owns it – we clean, reconcile and aggregate all your relevant data, making the insight visible and actionable to the whole business.
Returns
Intelligence
SPECIALIST EXPERTISE
We think about retailer differently – keeps, not sales. We look at the causes of returns to help you tackle those that are preventable. Returns intelligence is all we do, we’re the global experts and we understand the challenges you face as you tackle this complex and unsexy challenge.
Managed
Services
HELP WHEN YOU NEED IT
Preventing returns should reduce – not increase – your workload. But whether you need custom analysis, or help getting internal traction, our team is here to support you achieve your goals.
Analytics
Interface
INFORMED DECISIONS
Insight into the causes and impacts of returns. Our web based returns analytics interface means that teams right across the business can access the information they need to make informed decisions, from buying, to marketing planning.
Marketing
Performance
CAMPAIGNS CAUSING RETURNS?
Connecting Clear Returns to your Google Analytics or other other analytics tool, we give you visibility on the ads, affiliates, search terms, devices and promotions driving your returns. We let you easily measure marketing performance net of returns.
Product
Insights
TOXIC OR UNSUNG HERO?
Inform your future buy and understand product, variant, brand and category performance over time. Prevent toxic products getting out of hand, understand the impact of price point and discount on returns and spot those items that go out and stay out.
Prevent returns before they happen
Returns can be caused by products, marketing, unfulfilled promises or customer behaviour. Uniquely we identify the root causes, show the cost of inaction and our data platform triggers customised preventative and remedial responses. Our software can even inform future stock buying and marketing decisions to minimise future returns. Our data driven technology lets you pre-empt returns, by focusing on 3 key areas…
Customer behaviour
80% of first-time shoppers who return may never buy again – we trigger relevant service responses to save future revenue
Product performance
Fewer than 10% of products can cause 50% of returns. We alert you to problem products after as few as 5 returns.
Marketing & Service
Your marketing spend & content can drive up returns. Expectation gaps cause returns. We spot where you’re confusing or misleading customers into returning.