A small group of shoppers are causing ecommerce retailers more than their fair share of returns pain.   Clear Returns has found that for some unfortunate retailers, up to 10% of returned product comes from a tiny proportion of shoppers who buy merchandise...

Continue Reading →

Our CEO Vicky Brock discusses in our blog this week the new point of sale - it is not when the customer makes the purchase, it is when (in the privacy of their home) they actually decide to keep it.   It’s a bold assertion that I made at the Continue Reading →