Clear Returns appoints ex Government Minister, Jo Swinson, as Non-Exec Board Director
September, 2015 – Glasgow, UK – Leading retail returns intelligence solution, Clear Returns, today announced the appointment of former Business Minister, Jo Swinson, to its board as a Non-Executive Director.
Clear Returns, a predictive analytics service, was founded to help retailers prevent and minimise product returns, by enabling customers to keep more of what they buy. Its intuitive use of data allows retailers to predict, identify and act upon high returning products and the triggers behind what is making them prone to refunds. This means retailers can reduce the margin drain of returns and model their profits more accurately.
As a former Minister in the Department of Business, Innovation and Skills, Jo brings extensive insight across the key areas which underpin Clear Returns’ business, including marketing, consumer affairs and fulfilment.
Having driven change across the competition landscape, corporate governance, customer rights and postal services during her ministerial tenure, Jo is well placed to advise on key challenges facing businesses and shoppers, and how Clear Returns’ innovative data analysis can provide solutions. As an architect of the 2015 Consumer Rights Act and the Consumer Contracts Regulations 2014, which extended consumers’ rights to return goods bought online, Jo brings an inherent understanding of the problems product returns create both for shoppers and retailers.
Commenting on her appointment, Jo said: “The UK is a world leader in ecommerce, with consumers increasingly confident shopping online. This presents a brilliant opportunity to grow sales, but the increasing rate of product returns represents a hassle factor for consumers and reduced profitability for retailers. Clear Returns makes it easy for retailers to use returns data to improve business decisions. Better targeted marketing and early identification of problem products will enable companies to reduce unnecessary costs and be more responsive to their customers.”
Julie Ashworth, Chairperson at Clear Returns said: “As we look to grow the business further, it was important that our next appointment to the Board brought both sound industry insight and strong business acumen, alongside marketing and PR experience. Jo brings all this and more; no stranger to dealing with the very issues that shape industries, she will be an asset as our business looks to help retailers cut the £400billion problem that returns presents to the retail sector globally. We are delighted to be working with her in her role as a Non-Executive Director to the board.”
About Clear Returns
Clear Returns enables retailers to cut the growing cost of customer returns, currently running at an average of 30% of multichannel orders in women’s fashion.
Our advanced data intelligence can detect problematic returns before they escalate into a serious cost-draining issue, enabling retailers to take preventative action. We don’t rely on historic data to analyse what went wrong after the event.
Through our solution, retailers can not only identify why customers return goods, but make changes in their product marketing, order management and fulfilment processes that ensure customers keep more of what they buy
Our award winning returns intelligence platform merges key data from ecommerce, stores, and warehouse systems to provide a consolidated and predictive view of the impact of returns on overall performance, along with prioritised, actionable outcomes. This means marketing, customer service, content management and even buying and discounting decisions can be based on intelligence that will grow ‘keeps’ and therefore grow profits.
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